Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1 to 3 business days after receiving the order confirmation. Orders are not processed or shipped on weekends or public holidays.
Delivery Times
The estimated total delivery time is 5 to 15 business days from the date the order is confirmed.
Most orders arrive in approximately 8 business days. However, delivery times may vary depending on the destination, shipping carrier, customs procedures, high-demand periods, or other circumstances outside our control.
Shipping Costs
We offer free standard shipping on all orders. There are no additional standard shipping charges at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for the tracking information to become active.
Shipping Address
Customers are responsible for entering a complete and accurate shipping address. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
If you notice an error in your shipping address, please contact us as soon as possible at contact@byspetstore.com.
Lost, Damaged or Delayed Orders
If your order arrives damaged, has not arrived within the estimated delivery timeframe, or you experience another delivery issue, please contact us at:
We will review the situation and help you find an appropriate solution.
International Shipping
International orders may be subject to customs duties, taxes, or import charges imposed by the destination country. These charges, when applicable, are the responsibility of the customer.